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Account and subscriptions
Every user has one account, so you are not permitted to share your account. Our team is checking for any unusual activity to prevent account hacking, so if you are using your Premium account with somebody else this could lead to account suspension.
It usually takes a few minutes for us to receive confirmation from PayPal. If you don’t receive your download link soon, please contact us with the following information:
Full name you used to purchase the icons
PayPal email address
Order number (optional)
We will respond within 24 hours.
Please check your junk mail folders before contacting us.
Payment and prices
We are using PayPal, which is an online payment method that lets you buy the Premium account quickly and easily, without having to share your financial information every time you make a purchase.
Starting on January 1, 2015, EU residents are charged the VAT rate prevalent in the country of residence. Current applicable VAT rates in EU member states can be found here.
SourcingLab is required to comply with the EU Directive 2008/8/EC for VAT. This directive stipulates that customers are charged the VAT rate of the EU member state to which they belong.
The VAT of the state that you stated during the registration will be added automatically during your order
If you are outside the EU, the price will be without VAT.
If you have made a purchase and need to cancel, you will need to meet the following criteria:
- You purchased the product within the last 7 days.
We are using Net Image, s.r.o. to run our invoicing, because their technology and support is on the right level for what we need and what we are expecting.
You don’t have to do anything; after your current subscription expires your account will revert back to a free account.
We can definitely refund you one of the purchases. Please send us the following information:
Full name you used to purchase the account
PayPal email address or addresses
Order numbers (required)
We will do our best to respond within 24 hours.
We are using SSL because all your sensitive information sent across the Internet is encrypted. This is an easy way to improve security and keep your data more secure.
The first step is to reset your password. Be sure to use a strong and unique password, and never give it out to anyone! And contact us. We've got your back.